The search for an open,scalable and easy-to-maintain IVR ends here.

In today’s competitive world, customers expect anytime, anywhere access to customer service and information. The challenge facing most large companies, as well as outsourced contact center service providers is, how to deliver high quality, round-the-clock customer care, over multiple channels and yet keep your costs in check.

TxIVR, a highly scalable, standards-based IVR system from Interlink, helps large contact centers to automate routine questions and answers, thereby driving down call volumes, operational costs and improving agent productivity. Our flexible pricing options and modular design helps call centers align their IVR investments in line with their growth plans.

• Based on emerging standards such as XML, creating entirely new menus, changing recorded messages, reporting, configuration or connecting it up to database, is just a few simple keystrokes away!
• Flexible pricing options: With TxIVR, you can opt for a hosted ASP solution or have the IVR implemented at your premises, maintained by your own internal staff
• Fault-tolerant architecture: with two or more IVR units, which can be used either in failover mode or in a load-balanced configuration
• Investment protection: TxIVR works with your existing analog lines or digital T1/E1 lines. Our modular design makes it easy to add on capacity, while maintaining your existing infrastructure
• Hassle-free administration: TxIVR uses easy-to-implement XML scripts, which can be changed in runtime. Industry standard Dialogic Telephony boards make it easy to expand with your business
• Easy integration to your enterprise PABX, resulting in telecom cost savings